Blog

Stay Scam Safe: How to Handle Cold Calls and Door-to-Door Solar Offers

With scams on the rise, it’s essential to stay vigilant—especially during initiatives like the BBC’s Scam Awareness Week. This year’s campaign, Scam Safe, highlights the growing risks of fraudulent activities targeting homeowners.

We’ve noticed an increase in cold calls and door-to-door sales offering system upgrades, inverter replacements, and battery storage. While some offers might be genuine, many are scams aimed at exploiting homeowners. Here’s our guide to staying informed and protected.

Why the Increase in Solar Scams?

Many solar PV systems installed during the 2011 solar boom are reaching a stage where inverters may need replacing. Scammers exploit this by spreading false claims, manipulating homeowners with misleading “facts,” and even tampering with systems. Some have gone as far as turning off systems during inspections to trick homeowners into thinking their solar panels are faulty.

Common Solar Scams: What to Watch For

Scammers often use information from the MCS database, which lists homes registered for the Feed-In Tariff (FIT). Be cautious if you receive:

• Cold calls claiming urgent issues with your system.
• Leaflets or mail warning about fire risks or non-compliance.

Watch out for these false claims:

• “Your system is unsafe or doesn’t meet new standards.”
• “Your inverter is no longer working or safe.”
• “Your solar panels need optimisation for better performance.”
• “We are the only authorised installer for [brand].”
• “Your system requires battery storage to function effectively.”

Important Reminder: No legitimate manufacturer (e.g., SolarEdge) will directly contact you to promote or sell their products. Manufacturers supply products to installers; they don’t engage in direct sales or make unsolicited calls.

Breaking Down the Myths

1. Safety and Standards:
   • Standards for solar PV systems have changed very little recently.
   • Fire safety requirements usually only involve placing a sticker to inform emergency services of your solar system. There’s no mandatory fire protection system for residential installations.
   • Newer installations should have a smoke alarm fitted. This is something that we can offer as part of a service for retrofit systems.
2. System Performance:
   • Use your inverter’s monitoring system or total generation meter to track performance. If you’re generating electricity, your system is likely working well.
   • Panels typically last over 25 years. Issues like shading can sometimes be mitigated with optimisation, but this requires expert assessment.
3. Inverter Lifespan:
   • Inverters may need replacement once or twice during a system’s lifespan. However, an inverter doesn’t become unsafe without clear signs of failure.
4. Battery Storage:
   • While battery systems can enhance energy use, they’re not suitable for every home or existing system. Unfortunately, many homeowners have been sold overpriced and poorly installed batteries.

What to Do If Contacted

1. Don’t Rush:
   • Avoid agreeing to anything over the phone or during an unsolicited visit. Scammers may record calls and claim verbal agreements.
2. Research the Company:
   • Perform a quick online search to check reviews and legitimacy. A professional-looking website doesn’t guarantee authenticity.
3. Contact Your Original Installer:
   • They’ll have the best knowledge of your system. If your installer is no longer in business, seek local MCS-approved installers via Checkatrade or the MCS website.
4. Get Multiple Quotes:
   • Whether for inverter replacements, optimisation, or battery storage, shop around to compare prices and services.
5. Ask for an Inspection:
   • Regular system checks (every two years) help ensure your solar PV system is safe and efficient. This is something we can offer.

Need Advice or Assistance?

Our team is here to help! We offer straightforward advice, competitive quotes, and inspections to ensure your system is working as it should.

Call us at 01243 641830
Email us at info@wagner-renewables.com

Don’t let scammers catch you out—stay Scam Safe with trusted local advice.

< Back to blog